Terms & Conditions

Shipping:

In-stock orders are typically shipped within 24 to 48 hours of your order being placed (Monday to Friday excluding holidays). Out-of-stock orders are shipped once the item(s) is back in stock. We will send you a notice once your order has been shipped, which will include a tracking number. 
 All items ship from our store located in Pickering Ontario. We also offer pick up for local orders placed online.  Once your order is ready to be picked up, you will receive an email notification. All orders may be picked up Monday to Friday 11:00am – 6:00pm. Unfortunately we are not able to release any orders for pick up without proper identification, including photo ID and the credit card used to place the order.

Returns:

All returned items are subject to a  25% restocking fee. If you are not completely satisfied with your purchase, simply return for a refund, exchange or store credit (less restocking fee & shipping) within 30 days of invoice date. System Music Warehouse will accept returns for defective goods that you have ordered from us within 30 days of receipt for exchange only. All Returns must contain all associated packaging and materials (e.g. accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation. Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, tape, needles, cleaner kits, effect fluid or juice, software, gels, and music. These products are final sale. Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones. All returns made MUST be authorized in advance. Paper work will be sent to you via email. Your Return Authorization “RMA” form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected.    

Leasing/ Financing

System Music Warehouse works with reputable leasing/financing companies which enables us to offer a variety of leasing/ finance options and has the ability to approve deals within 15 minutes.
Leasing/ Financing allows you to operate your business and improves productivity, profitability and cash flow. 

1.

Deferred payment, no payments or interest before...
Subject to Fédération des caisses Desjardins du Québec ("the Federation") approval.

All annual interest rates indicated are subject to change. The "Deferred payment, no payments or interest for..." offer allows the customer to use a credit card issued by the Federation ("the Card") to pay for a deferred payment purchase, without incurring interest during the period set at the time of purchase. If this purchase is not paid in full by the due date, an annual interest rate of not more than 19.9% applies and it is converted into equal and consecutive payments due in 12 monthly installments if the converted balance is less than $1,000; 24 monthly installments if the converted balance is equal to or greater than $1,000 and less than $3,000; or in 36 monthly installments if the converted balance is equal to or greater than $3,000. 

Annual interest rate on the card of not more than 19.9%. There is a 21-day, interest-free grace period on the card from the date the monthly statement is mailed or from the date it is made available in electronic format to settle the account without paying credit charges, except on cash advances and cheques. Minimum card payment is 5% of the total of: the balance shown on the account statement for the previous period; credit charges on purchases and monthly installments that have not been paid on the due date for the current period; regular purchases, cash advances and cheques during the statement period and credit charges on cash advances and cheques. To which are added: monthly installment(s) for the statement period, deferred payment purchases due on the statement date, past due amounts, and any other amount set out in the card contract. Membership/renewal fees of $1 to $150 may apply depending on the card requested or used for the purchase. See details in store.

Information effective June 25, 2015
2
Interest-free equal monthly payments Subject to Fédération des caisses Desjardins du Québec ("the Federation") approval. All annual interest rates indicated are subject to change. The "Interest-free equal monthly payments" offer allows the customer to use a credit card issued by the Federation ("the Card") to pay for purchases through equal and consecutive monthly installments with no interest. Equal monthly payments are included in the minimum payment due on the credit card. If the minimum payment due is not paid in full by the due date, the annual interest rate of not more than 19.9% on the card applies to the unpaid equal monthly installment.
There is a 21-day, interest-free grace period on the card from the date the monthly statement is mailed or from the date it is made available in electronic format to settle the account without paying credit charges, except on cash advances and cheques. Minimum card payment is 5% of the total of: the balance shown on the account statement for the previous period; credit charges on purchases and monthly installments that have not been paid on the due date for the current period; regular purchases, cash advances and cheques during the statement period and credit charges on cash advances and cheques. To which are added: monthly installment(s) for the
statement period, deferred payment purchases due on the statement date, past due amounts, and any other amount set out in the card contract. Membership/renewal fees of $1 to $150 may
apply depending on the card requested or used for the purchase. See details in store.
Information effective May 14 2015

Price Matching:

If you find a lower price from any other authorized Canadian dealer on an identical product, please let us know. We’ll be happy to let you know if we can match or beat the lower price that you have found. This offer does not apply to previously purchased items, auctions, refurbished, used, discontinued or special order items.

Warranty:

System Music Warehouse is an authorized dealer for the brands available on our website. Most purchases are authorized for the manufacturer’s warranty.

Payments:

All prices appearing on the Website are quoted in Canadian dollars. System Music Warehouse accepts Visa, MasterCard, and PayPal.  

Taxes:

Applicable taxes will be added to your order upon checkout. This includes HST for all orders shipping within Canada. System Music Warehouse is not responsible for any taxes or duties charged by customs as the result of shipments outside of Canada.

Security:

System Music Warehouse does not collect or store credit card information

Misprints

We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, System Music Warehouse reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.